At Steel City Knives, we pride ourselves on fast, secure, and legally compliant shipping. We hold stock of A. Wright & Sons Ltd knives, meaning there’s no long wait for manufacturing—your knife is ready for immediate dispatch.
We offer tracked, age-verified delivery to ensure our products reach you quickly and safely while complying with UK knife laws. Below, you'll find detailed information about our shipping process, delivery times, and legal requirements.
Shipping Options & Costs
FREE EXPRESS UK SHIPPING When you spend £60 or more!
We provide a range of delivery options to suit your needs.
Standard Tracked Delivery – £4.99
✔ Estimated delivery: 2-4 working days
✔ Fully tracked with delivery updates
✔ Age-verified upon delivery
Express Tracked Delivery – £6.99
✔ Estimated delivery: Next working day
✔ Priority dispatch for fastest shipping
✔ Age-verified upon delivery
Note: Delivery times are estimated and may be affected by weekends, bank holidays, or severe weather conditions.
Age-Verified Delivery (Legal Requirement)
As knives are age-restricted items, we comply with UK law by implementing strict age verification at the time of purchase and delivery.
✔ Proof of Age Required on Delivery – The recipient must be 18 or over and show valid photo ID (passport, driving licence, PASS card) when receiving the parcel.
✔ No Delivery to PO Boxes or Parcel Lockers – To comply with legal requirements, we only deliver to residential or business addresses.
✔ No "Leave in Safe Place" Options – Age-restricted items must not be left unattended, handed to a neighbour, or delivered without verification.
🔹 Failure to provide valid ID upon delivery will result in your parcel being returned to us, and you may incur a re-delivery charge.
Order Processing & Dispatch Times
We aim to dispatch all orders promptly to get your knife to you as soon as possible.
Orders placed Monday–Friday are usually dispatched the same day, but please allow up to 48 hours for dispatch during busy periods.
Orders placed on weekends/bank holidays will be processed on the next working day.
You’ll receive a confirmation email with tracking details as soon as your order has been shipped.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email, allowing you to follow your parcel’s journey in real-time.
✔ Live updates on your delivery status
✔ Estimated delivery time provided by the courier
✔ Contact-free tracking options available
If you experience any issues with tracking, please contact us for assistance.
Missed Deliveries & Redelivery
If you are not home when the courier attempts delivery:
- A delivery attempt notice will be left.
- You can rearrange delivery via the courier’s website using your tracking number.
- If the parcel is returned to us due to failed age verification or non-collection, additional re-delivery fees may apply.
Damaged, Lost, or Delayed Parcels
Damaged Parcels
We take great care in packaging your order securely, but if your parcel arrives damaged, please:
- Take clear photos of the damage before opening the package.
- Contact us within 48 hours of receiving your order.
- We will arrange a replacement or refund where appropriate.
Lost or Delayed Parcels
If your order hasn’t arrived within the expected timeframe:
- Check the tracking link in your shipping confirmation email.
- Allow extra time during peak seasons (Christmas, Black Friday).
- Contact us if your parcel has not arrived within 7 working days.
We will work with the courier to locate your order or issue a replacement where necessary.
Returns & Cancellations
If you need to return an item or cancel your order, please see our [Returns & Warranty page] for full details on eligibility, timeframes, and processes.
Contact Us
If you have any questions about shipping, delivery, or tracking, our team is here to help.
We appreciate your business and look forward to getting a Sheffield-made knife into your hands as quickly and securely as possible!
